FREQUENTLY ASKED QUESTIONS
PRODUCT RELATED
Our wines are non-alcoholic under US federal definitions (regulated as food). They contain less than 0.5% alcohol by volume—similar to ripe fruit or kombucha.
Store in a cool, dry place. Refrigerate after opening and enjoy within 3 days for best quality. Serve well-chilled.
SHIPMENTS
Orders usually leave our warehouse in 1–2 business days. Transit time is typically 2–5 business days depending on destination. You’ll receive tracking as soon as it ships.
We ship inside the US to NY, MA, TX, IL, MN, CA
We ship primarily with UPS for reliability with glass bottles.
Once your order ships, you’ll receive a confirmation email with a UPS tracking number. You can also track anytime here: https://www.ups.com/track?tracknum=[YOUR_TRACKING_NUMBER]. Tip: Your Order Status page shows the same live updates.
UPS can’t deliver to PO boxes. Please use a street address.
ORDERS & RETURNS
No, there is no minimum order value.
Because our products are food items, unopened returns are not accepted. If there’s any issue with your order, contact [your support email] and we’ll make it right.
Email sebastian.huelck@elitewineselections.com within 48 hours with your order number and photos of the damage. We’ll arrange a replacement or refund afterwards.
We’d love to help. Email sebastian.huelck@elitewineselections.com for volume pricing, tastings, and custom assortments.
CONTACT
Reach Out Via Email to sebastian.huelck@elitewineselections.com
PAYMENT
At Elite you have the option of paying by credit card, PayPal, invoice, direct debit or instant bank transfer. You can find more information about payment and delivery conditions here.
We process refunds within 2–3 business days after receiving and inspecting your return, and your bank/payment provider typically posts the credit within 3–10 business days